Our well establish and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position. Job Description, Hours and Person Spec. Monday – Friday 8.45 – 5.30 (1hr for lunch) * £25k – depending on the person, would look at going to £26k for someone with experience * Must drive !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! * IT skills (Microsoft Office, Outlook, database management, CRM’s) * Problem solving skills * Personable * Office based only Duties and Responsibilities * Processing contracts and finance documents * Speaking to customers and obtaining proof of ID and address * Answering customer queries and manging the telephones (answering customer calls / transferring people) * Using multiple systems * Looking after in life customer queries * Chasing suppliers for updates and information / data * Telephone based - ability to handle high call volumes and liaising with finance companies * Guiding customers through their document signing journey * Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time) * Ability to handle difficult customers – example: if a delivery fails customers can be left with no transport Customer Service * Monday – Friday * 8.45 – 5.30 (1hr for lunch) * Gym membership * 28 holidays (inc bank holiday) * Must be able to drive and have nom more than 6pts on licence. Key qualities: * High attention to detail * Robust * Ability to use outlook and multiple web-based system at one time * Ability to multi-task * Work under pressure