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Posted: 78 days ago   Expired

Motorcycle Aftersales Advisor

Salary: £27,000

Location: GU2

Job type: Permanent

Category: Motorcycle

Our client, a Motorcycle Dealership in the GU postcode area of Surrey is currently recruiting for an enthusiastic individual to join their team as an Aftersales Advisor. A previous background in Parts and Service is essential as well as a passion for Motorcycles. This is a fantastic opportunity to join a growing industry. Main Tasks: * Receive customer enquiries by telephone and in person and successfully convert these into firm bookings. * Maximise service sales and profitability * Accurately record vehicle information * Effectively operate the workshop loading system adding additional work * Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements * Collect payment for cash repairs to vehicles at time of customer collection. Accurately maintain cash/credit recording systems and ensure security of all payments received. * Ensure all warranty and other free-of-charge work has been identified and signed for by the customer. * Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment * Receive all parts orders, interpreting customer/workshop requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering. * Make up Parts orders for despatch * Maintain showroom, service and other parts displays within the Centre * Ensure all documentation relating to stock movements, both routine and exceptional are accurately recorded within the stock control system We are looking for people who are: * Enthusiastic, friendly and helpful * Committed to delivering an excellent customer service * Excellent communicators, organised and have great inter-personal skills * The ability to effectively communicate with customers by face-face, telephone and written * Good mechanical / electrical awareness and understanding of bikes * Experience using Kerridge ADP would be an advantage Requirements: A full current UK driving licence Working hours are based on a 45 hour week Monday to Friday 7am to 7pm plus Saturday’s on a rota. For further details on this Motorcycle Aftersales Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy

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