Genesis is looking for an Installation Engineer, they will install hydraulic levelling systems to the product within the set KPI’s and provide a comprehensive handover to the customer. You will be working in a vehicle service centre; customers will be bringing in their campervan/motorhomes to have the product installed on them Main Duties & Responsibilities * Follow all safety requirements * Provide an excellent customer service to Service Centre customers * Follow the Standard Operating Procedures to install the appropriate levelling system * Test & commission levelling systems * Seek support when necessary to troubleshoot should issues arise with the installation * Liaise with customer service staff to advise of issues/delays with the installation * Provide a comprehensive handover to customers, ensuring customers are aware how to fully utilize the product * Complete all necessary paperwork associated with the installation * Maintain a thorough working knowledge of AL-KO products & systems, new and existing. * When necessary, explain new features and suggest upgrades to customers * Participate in ongoing training to keep up to date with the latest developments in the industry * Carryout and/or support with projects * Follow all necessary safety requirements * Any additional duties as and when required. Key Requirements: * Mechanical & electrical awareness, ideally having previous experience installing levelling systems * Proven ability to work independently and to deadlines * Excellent communication & interpersonal skills * Proven problem-solving skills * Strong customer service skills