Job Type: Permanent, Full time Hours: 42.5 hours per week, Monday to Friday flexible between the hours 08:00 – 18:00 and working a Saturday on a rota basis between the hours 08:00 – 12:00 Benefits: 22 days per annum rising to 23/25 days on length of service plus bank holidays, Employee referral scheme offering £300 - £500, Discount on vehicle hire, Specsavers Eye care vouchers, Multiple discounts on various well-known high street retailers and discounts with selected automotive companies. Company Overview: VMS Vehicle Hire Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers. Role Summary: - The role of the Hire Controller will require an extremely methodical and personable individual. In addition, you will have a keen attention to detail and be self-motivated to ensure smooth administration procedures are followed to at all times. The primary aim of the Hire Controller is to ensure that the business needs and requirements are met, and that work is completed in an efficient and timely manner. Main Purpose of the Role The purpose of this role is to provide administrative support in the branch. This role is varied with the main emphasis being on administering fleet and controlling customer’s short-term rental requirements. The key day-to-day responsibilities of this role are varied and include: · Booking and off hiring vehicles to cover accident and arising needs of staff through fleet rental system. · Ensure vehicles are available and ready for hire as and when required · Review of current hiring, communicating findings to clients with regard to extensions and terminations of hire periods (including company vehicles and external hires). · Communicate with sales manager to maximise fleet potential · Communicate with suppliers and customers to gain information or enquires on the prompt delivery and off hire of rental vehicles · Provide Prompt resolution of all internal and external routine queries via telephone and emails · Provide a high level of customer satisfaction for retention of clients · Maintain accurate records relating to customer communications. · General ad hoc administrative duties · Run daily Vehicle off road (VOR) report for the company You will be reporting to the Branch Manager. The tasks and responsibilities of the Hire Controller may change to fit the requirements of the business’ growth and development. Key Skills Required:- The ideal candidate will have: · Strong IT skills · Competent user of Microsoft Office with particular emphasis on Excel · Strong analytical skills · Ability to manage own tasks and prioritise workload · Ability to work to tight deadlines · Excellent telephone manner · High levels of accuracy and attention to detail in work. · Customer focused · Effective planning and organisational skills. Personal Competencies: - · Strong verbal and written communication skills · Enthusiastic with a “can do” attitude · A willingness to learn and grow within a commercial environment where customer service and client satisfaction is the primary focus · Smart and professional in appearance · Ability to work as part of a team · Ability to meet deadlines in a fast-paced environment. · Ability to switch from one task to another with ease and agility. · Self-motivated and tenacious. · A positive and professional attitude. · Demonstrates honesty and integrity at all times. Knowledge and experience desirable:- · Accurate and effective administration · Customer service experience is essential · Experience of the daily rental sector · Administrative experience within the fleet trade · Good time management · Should have passion to contribute to the development of Company processes and sales procedures To be eligible as part of our recruitment process at the interview stage, you will need to provide: * Evidence of your right to work in the UK, in the form of: Passport or Birth Certificate and National Insurance Number on an official document. * Proof of Address x 2 Due to the nature of the role, we are not accepting applicants who reside outside of the UK. No Agencies