HGV Workshop Manager Company Car Stoke on Trent Our client, a commercial vehicle fleet management company, is seeking for a HGV Workshop Manager. The ideal candidate will be supervising team members to ensure that their designated duties are performed correctly and in a timely fashion, escalating any problems or shortfall areas to the Regional Manager. Role: HGV Workshop Manager Salary: £50,000 per annum Hours: Full- Time Location: Stoke on Trent Key Responsibilities: * Developing and implementing standards and procedures for the VMU * Setting and maintaining service levels * Maintaining customer relationships and improving response and delivery times * Updating service methods to improve overall efficiency * Resolving any service problems and customer complaints * Conducting periodic appraisals with team members and identifying any areas for improvement * Creating and presenting regular reports to senior management. * Maintaining contacts for commercial growth and business development. * Instructing customers on equipment operation, care and maintenance * Ensure that the image and levels of service within the department is in line with Company standards * Ensure that all company H&S and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to. * Ensure expected financial performance is met or exceeded. Requirements: * Minimum of 5 years’ experience in HGV and trailer maintenance * Minimum of 2 years supervisory experience in a workshop environment * Be flexible and have the ability to work unsupervised with a high level of self-motivation. * NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered. Benefits: * 22 days holiday * Competitive salary * Car allowance * Pension Scheme #hgvworkshopmanager #commercialvehiclewokshopmanager #vmuworkshopmanager