Service Advisor needed Heathrow Our client, a family owned commercial vehicle repairs and maintenance company, is seeking for an experienced Service Advisor to join their team. The ideal candidate will display a high level of customer service and communication skills, a good technical understanding and previous experience within a commercial workshop environment. Role: HGV Senior Service Advisor Hours: Monday to Friday 8am to 6pm Location: Heathrow Requirements of Service Advisor: * Experience working with Commercial Vehicles * Display a high level of customer service and communication skills * Technically minded with good mechanical knowledge * Basic computer skills * Numerate * Minimum 3 years’ experience * IT Literacy * Brilliant levels of communication written or verbal * Enthusiastic, Flexible Team Player * Excellent customer service skills * Effective communication skills with the ability to interact with customers and build relationships in all situations. * Well organised with great time management skills. * Resilience with the ability to work well under pressure and to targets. * Ability to influence and negotiate in a professional manner. * Passion for service excellence * Knowledge of Kerridge/CDK system * Previous dealership experience Mercedes-Benz experience preferably * A good technical understanding/previous experience within a commercial workshop environment Key responsibilities for Service Advisor: * responsible for booking in vehicles into the workshops, working with our workshop controllers to manage the workshop loading, keeping customers up to date, and build relationships to deliver a first-class service. * Advising customers, updating customer authority numbers, progress chasing and raising the correct documentation. * Aim of first time approval and costing of jobs which includes both estimating and invoicing. * Respond to all maintenance and repair requests ensuring all customer and vehicle data is captured. * Active review of planned work to ensure customer readiness. * Establish scope of repair and maintenance, gaining customer approval where required. Benefits: * Competitive salary + overtime * Company pension * Employee of the month bonus * Free parking on site * Employee discount #serviceadvisor #hgvserviceadvisor #truckserviceadvisor #commercialvehicleserviceadvisor