General Manager We are currently recruiting a General Manager to join our team in Nottingham. The General Manager will be responsible for: * Act as a role model for our values and behaviours, promoting and upholding the company image as a brand ambassador. * Lead, coach, and mentor Branch Management to develop leadership capability and embed consistent people practices. * Drive engagement and motivation within teams by fostering open communication, recognition, and accountability. * Lead recruitment, performance management, and employee relations in partnership with the Head of Branch Network and People Team. * Champion learning and development across branches, ensuring managers and teams have the right skills and training. * Manage branch performance against a standardised scorecard (financial, customer, operational, people). * Monitor KPIs, analyse trends, and take corrective action to improve results. * Ensure Branch Management are held accountable for daily operations, standards, and customer service. * Implement best practices consistently across branches, promoting efficiency and quality. * Drive continuous improvement in processes, customer experience, and operational performance. * Ensure customer service standards are consistently high across branches. * Drive sales performance by maximising opportunities in MOTs, servicing, repairs, and tyres. * Ensure all branches comply with DVSA regulations, Health & Safety standards, and company policies. * Oversee risk assessments, audits, and corrective actions across branches. * Maintain accountability for operational compliance and safe working environments. * Provide clear reporting on performance, challenges, and opportunities to the Senior Leadership Team. * Maintain strong communication between branches, Head Office, and leadership teams. The General Manager will: * Have strong leadership and people management skills * Have proven ability to coach, mentor, and develop managers. * Have high-level communication and interpersonal skills with the ability to influence at all levels. * Be commercially astute with strong analytical and problem-solving skills. Organised, resilient, and able to manage multiple sites, priorities, and demands. * Have in-depth knowledge of branch operations within MOT, servicing, repairs, and tyre services. * Have strong understanding of compliance requirements, including DVSA and Health & Safety. * Demonstrate integrity, initiative, and the ability to drive continuous improvement. If this General Manager role is of interest to you, please click apply now below