As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business. Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30 Key Activities Include: * Continuously grow customer service excellence and productivity effectiveness through development and process review. * Engage and grow all people in area of responsibility through the implementation of Active Leadership. * Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer. * Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers. * Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged. * Manage implementation of all new key accounts to ensure successful for customer and company. * Lead/participate in presentations to existing and potential customers. * Participate where appropriate in relevant Industry Forums * Manage Customs Compliance procedures and documentation * Maximise Gross Profit through Service Selection * Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise * Maintain DfT and CAA compliance * Manage Key Performance Indicators (Milestones, Station Metric and GCCS) * Contribute to the First Choice continuous improvement program * Manage Weekly Team briefing sessions * Complete and Manage all statutory and mandatory training Skills, Experience and Qualifications: * Five or More years’ leadership experience within the Freight Forwarding Industry. * Experience of Aviation Security & HMRC procedures * Commercial awareness. * Clear and concise communication skills (written and spoken) * Processes Management * Ability to Lead a culture of continuous improvement * Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams