Service Reception Manager Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career! The Role - * Responsible for managing the Service front of house area * Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care * To maximise service sales and profitability by selling core, value added and incremental products and services * Manage a team of service advisors and delivery driver. Responsibilities - * Meet or exceed the monthly budget for hours sold and profitability * To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities. * Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager * To drive the reception team to reach their retail invoicing targets. * To monitor cash accounts / till reports and to report issues to the Aftersales Manager * Monitor and book required training days in line with budget * Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year * Working as a Service Advisor alongside the team with the additional Managerial duties. The individual - * Excellent communicator both written and verbal * Creative and forward thinking. * Have excellent people management and development skills * Be passionate about customer service IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck