Doncaster Ref: VA2758 #OFE Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression ​ Join Steer Automotive Group – Where Excellence Meets Innovation ​ At Steer Automotive Group, we are dedicated to excellence, integrity, and innovation. We are looking for a proactive and customer-focused Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. ​ About the Role You will be working in our Central Claims contact hub, based at our Doncaster site in Denaby Main, supporting our customers in a variety of different ways, operating across our phone system and through email. You will be the first point of contact for customers reporting accidents and vehicle damage. Your main responsibilities will be: * Delivering a smooth efficient service to insurers and customers, providing exceptional customer service at all times. * Administration of customer files, ensuring all claim details are accurately recorded and processed in our system. * Handling queries professionally and maintaining our high standards of care. * Liaising with insurers, repair teams and other stakeholders to keep customers updated. * Efficiently deploying claims based upon a geographical area. * Working to targets to achieve team and individual goals. ​ About You In order to excel in this role, you will have experience in customer service, ideally in the automotive or insurance sector. You will have: * Excellent customer service skills as well as professional communication skills over the phone and via email. * The ability to problem-solve effectively. * Good organisational skills, be able to multitask, and handle calls efficiently while delivering a great customer experience. * A strong attention to detail and a proactive approach. ​ If you thrive in a fast-paced environment and love delivering great customer experiences, we want to hear from you. Apply today