Your new company An exciting opportunity to work in a fast-growing entertainment business specialising in the Automotive industry to work in their fun, lively customer service team. This position has arisen due to expansion and is a great position to work in if you're passionate about delivering excellent customer service. This role is a permanent position, based in Fulham and has some hybrid work available. Your new role You will be front-line dealing with incoming calls and emails using Zendesk, ensuring to respond to customer queries within 24-48 hours, and responding to complaints in a timely manner. You will process customer refunds and deal with manual payments whilst updating customer's details on the company database, ensuring accuracy. You will also re-set passwords and use online chat where necessary. What you'll need to succeed In order to be successful, you must have a minimum of 1 year's experience in a Contact Centre/Office-based Customer Service position (non-retail) where you've dealt with customer queries over the phone, via email and, ideally, have some experience with online/web chat. Using Zendesk/Freshdesk is highly desirable as well as being within easy reach of the office in Fulham. What you'll get in return In return you will be offered a competitive salary of £27,000 with hours of Monday (phone number removed)pm) in the office, Tuesday (9.00am - 1pm) in the office, Wednesday (9-5.30pm) in the office, Thursday (9-5.30pm) in the office, Friday (9-5.30pm) working from HOME, and a half day which is flexible over Saturday/Sunday that can also be from home. You will also receive other benefits including holiday and pension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)