IRG Powered by Steer Up to £31,000 OTE per annum Birmingham Express, Kings Norton Ref: VA1742 ​ Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * ​Training Opportunities * Opportunities for career progression * More benefits coming soon! ​ We have an exciting opportunity to join our growing team at our Birmingham Express site in Kings Norton as a Customer Experience Advisor. ​Within this role you will be operating front of house as well as managing the customer experience journey. You will be interacting directly with our valued customers face to face, through email and by telephone. Our Customer Experience Advisors must be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands. ​You will be responsible for: * Delivering a fast, efficient and professional service to insurers and customers. * Administering customers files correctly, whilst building a genuine rapport. * Handling telephone and email enquiries, both inbound and outbound. * Working to targets to achieve team and individual goals. * ​Satisfaction targets in the form of customer feedback. ​ ​About You ​It is essential that you have excellent customer service skills, the ability to multitask, good organisational skills and thrive in a fast-paced environment. ​A professional telephone manner is essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets. ​ If you're ready to take on this exciting challenge and contribute to our team's success, we want to hear from you. Apply today and be a part of a team that values excellence in customer service and teamwork