Reporting to the Customer Service Manager, the main objective of this role is to provide good levels of Customer service to the UK and Export markets with a view to improving efficiency and the Customer experience. Key responsibilities: To service UK and Oversea Customers To manage enquiries relating to prices, stock availability, samples, shipping, and delivery. To develop sufficient technical knowledge to assist the Customer. To raise Quotations and interpret customer orders into the system. Handle Customer stock checks. To pay attention to the customers’ complex/specific requirements. Maintain database figures and generate reports. Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure optimum service to our customers. Support external sales team, Agents and Distributors and keep them informed. Monitor credit control issues and chase customers for payment when required. Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained. Work closely and communicate well with all internal departments. To contribute and share ideas to continuously improve current processes. Ad hoc duties as required. Skills and Experience: Strong background in Customer Service Excellent communication with customers overseas, as well as in the UK Excellent telephone manner Approachable and good interpersonal skills Problem solving and finding solutions. Attention to detail, ability to work calmly under pressure and using your own initiative. Excellent computer skills: Outlook, word, excel, and power point. A flexible and adaptable team member