We are seeking a Customer Service Advisor for a full-time, permanent, office-based role in the Autmotive Aftermarket sector. The work schedule is 40 hours a week, 8am to 5pm or 830am to 530pm Monday to Friday (30 minutes lunch) - Guaranteed 1/2 hour overtime each day (paid at time and a third). Job Purpose: * To perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. * To act as front-line liaison between the customer and their requirements. * To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. * Providing administrative support to the Sales Department. Job Duties: * Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. * Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. * Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. * Monitoring customer repair jobs through the workshop and maintain customer communication throughout. * Assist in populating and maintaining central customer database (CRM). * Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. * Input customer email orders and raise delivery notes to ensure on-time order delivery. * Arrange the collection of returning goods from customer premises. * Monitor backorders and VORs and input into production to expedite overdue orders. * Produce accurate export documentation and invoices to enable timely payment from customers. * Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. * Telephone liaison with overseas sales offices & foreign customers as necessary. * Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification: * Proven experience working within in a fast-paced telephone sales environment . * Proficiency in MS Office (MS Excel and MS Outlook in particular). * Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. * Proven experience to work as part of a team. * Attention to detail and problem-solving skills. * Excellent written and verbal communication skills. * Strong organisational skills with the ability to multi-task. * Displays a good attitude towards work, and the aims and objectives of the company. Salary and Benefits * £27,000 per annum starting salary, on experience. * Life Cover (3X Annual Salary) * 25 Days Holiday + Bank Holidays. * Pension - Employer 3% /Employee 5%. Employer contribution rises to 5% after 12 months in role. * Two weeks paid leave for Reservists to attend yearly training/camp