Winnersh Ref: VA1734 Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service​ * Pension contributions​ * £1,000 recommend a technician bonus incentive​ * Enhanced parental leave​Enhanced sick pay​Talk to us about flexible working​ * VIP Awards – colleague recognition scheme * Cycle to work scheme * ​Benefits app – high street/online discounts, discount vehicle maintenance & repairs and so much more!​ * Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression About The Job: We are looking a dynamic individual with experience in the customer service sector, who is motivated and thrives in a busy environment. IT literacy is essential for this role. Duties Include: * Engaging with customers and work providers in person, over the phone, and via email, ensuring efficient and courteous communication * Coordinating with all sites in the region to ensure accurate deployment of claims * Updating information in our bodyshop management system and other online platforms * Managing the customer experience journey, handling complaints and resolutions * Scheduling customer appointments, arranging vehicle collections and returns, and coordinating with our drivers while managing the transport diary At Steer Automotive Group, we are dedicated to providing our staff with continuous training, coaching, and development opportunities. We believe that our success as a company is driven by the quality of our people. Please note: Core working hours are 8am to 5.30pm, Monday to Friday. If you're ready to make a positive impact and join a supportive team, apply now and embark on a rewarding career journey with us