JA1421 – Commercial Vehicle Technician location - Heathrow, Greater London Type – Permanent Salary – OTE C£40K Overview: We are currently recruiting for a Commercial Vehicle Technician to join our client’s national vehicle business. The successful candidate will spend their first 2 days in the business, attending our client’s fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about their business before you start your new role. During your first 12 months of Employment, you will be trained to IMI Level 3 in Electric Vehicle Maintenance and repair to ensure your skills remain relevant throughout your career with our client. Job Purpose: To drive the standard in customer care and maximise customer satisfaction by ensuring all Smart Repairs undertaken are on time and of the highest standard of quality. To motivate technicians to ensure a high level of productivity and quality. You’ll demonstrate the Company’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects. Key Responsibilities: Deliver the highest possible levels of technical advice, service and maintenance to all customers, on Ford and other brand vehicles. Work within the relevant protocols, as dictated by legislation, the company, the manufacturer and relevant suppliers always. Assist Senior and Master Technicians and undertake learning and development as prescribed. Maintain comprehensive records, in an appropriate and timely fashion, and ensure colleagues do the same. Create and maintain a supportive culture for all colleagues in line with the Company’s PPA. Commit to ongoing learning and development. Deliver all services in the most resource-effective manner possible. To ensure the skills and the knowledge of the Technicians are kept up to date, by providing supervision, training and guidance and by ensuring the technical information is distributed and understood. Skills & Experience: Essential ATA accredited, plus fully qualified – City & Guilds or NVQ qualification. Demonstrate ability to manage processes, administration and paperwork. Strong organisational skills. Demonstrate ability to support, coach, and counsel and develop colleagues and junior team members. Full driving license held for a minimum of 6 months with fewer than 9 penalty points. Evidence of ‘Right to work in the UK’ Desirable Already demonstrates considerable skill and recognition as a qualified Vehicle Service Repair Technician. Understands the needs of both customers and the company and demonstrates this in their work. Takes ownership in all aspects of their role, working without close supervision and demonstrating effective self-management. Demonstrates resilience, self-motivation and a commitment to self-development, actively seeking positive feedback. Benefits: Performance related bonus scheme 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website Requirements: Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you. Our client’s Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.  We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Discuss options of FLEXIBLE WORKING. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have. Our client is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role