Job Purpose: * To repair and service commercial vehicles in accordance with manufacturer guidance and current industry standards, ensuring that you utilise the most time efficient, cost-effective and safe method of working. * To analyse work orders to first establish the work agreed, if this is not clear, to communicate with service team to ensure accuracy. * Detection and diagnosis of any additional faults requiring further repair, communicating these immediately with your line manager, recording accurately on job cards and following all necessary processes. * To maintain up to date technical knowledge of the company’s dealership brands at all times. * Working with other departments to ensure the most time efficient method for repairs and maintenance and interact directly with clients when requested. Responsibilities: * To ensure that all vehicles that are on site to be repaired, are treated with respect and care * Complete all vehicle repair and maintenance records as required at the end of a repair/service etc, in clear detail. * Diagnose vehicle faults as required, ensuring if relevant, latest technology is used. * Make quality check at end of a repair or maintenance work job. * Notify your Manager immediately if additional repairs or actions need to be progressed that differ from the original instruction. * Represent the company in a positive and professional manner at all times. * To enhance the image and reputation of the company whilst supporting its commercial interests. * To comply with all statutory requirements, company policies and standard procedures. * To be responsible for your own Health and Safety where appropriate and observe and follow all company Health and Safety policies and procedures, including new Covid19 Secure rules. Required competencies: * Able to cope under pressure and remain focused * Competent at problem solving and following basic processes * Methodical and logical in approach to repairs * Skilled and interpreting manufacturer manuals and guides * Able to work as a small or large team or on an individual basis Required attributes: * Qualified Level 2 or 3 Technician with experience of working on commercial vehicles * Willing and eager to learn and remain updated on new technology * Team player * Must have computer skills in order to complete work orders/cards * Ability to train and increase product knowledge on-line * Ability to follow manufacturer online manuals/instructions * Qualified Level 2 or 3 Technician with experience of working on commercial vehicles * “Can do” attitude with proactive outlook * Willing and eager to learn and remain updated on new technology Education: * Time served apprenticeship or equivalent experience OR; * Level 2 or 3 Technician Qualified
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