Job Title: Commercial Assistant Location: Southend-on-Sea Salary|: £12.50 per hour Job Description: The Commercial Assistant role entails directly administering and managing key accounts for the company's customers. This position plays a pivotal role in ensuring smooth workflow and exceeding customer expectations in terms of service standards. Main Responsibilities and Duties: - Work closely with suppliers and internal departments to provide daily updates on open repairs. - Administer workflow through to completion, meeting customer-driven targets. - Liaise directly with customers to address work order status inquiries. - Respond to RFQs and customer queries within targeted timeframes, surpassing established customer service standards. - Collaborate with the commercial manager to achieve department sales targets, maximizing sales opportunities. - Cultivate and maintain customer relationships, coordinating open orders. - Create and regularly update customer status reports. - Effectively manage potential customer complaints and relay technical information between workshop engineers and customers. - Document and report customer-induced damage. - Gather commercially sensitive information from customers on pricing, performance, and opportunities for business growth. - Administer direct sales inquiries and nurture new business opportunities. - Prepare commercial quotes and invoices, ensuring high standards and approval by the Commercial Manager. - Assist the commercial manager in delivering contract proposals, pricing, and presentations. - Provide advice and assistance with contract queries, invoicing issues, and credit control. - Complete all tasks accurately and in a timely manner, meeting customer and departmental deadlines. - Perform any other duties within your capabilities as directed by the Company. Required Skills and Experience: - Strong customer service skills. - Conscientious, confident, and computer literate. - Well-organized and articulate. - Excellent attention to detail. - Good working knowledge of databases and appropriate software packages. Job Types: Part-time, Permanent Expected Hours: 25 per week Benefits: - Company pension. - Free on-site parking. Schedule: - Monday to Friday