Customer Experience Specialist (Sales & Service Support) Location: Luton Salary: £20k basic plus commission (Will always be at least minimum wage) Monday–Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime) The Role We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade. Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation. Key Responsibilities * Act as the product specialist and brand ambassador for the dealership * Deliver exceptional customer experiences aligned with brand standards * Welcome customers into the showroom and provide a positive first impression * Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity * Demonstrate vehicle features, infotainment systems, and driver-assistance technology * Support Sales Executives by providing detailed product knowledge during the sales process * Keep up to date with manufacturer training, model updates, and brand initiatives Your Background & Skills * Experience in a customer-facing role such as hospitality, retail, leisure, or customer service * Friendly, professional, and confident when dealing with customers * Strong communication and interpersonal skills * Enthusiastic, reliable, and keen to learn * Passion for delivering excellent customer experiences * No motor trade experience required — full training provided What’s in It for You * Entry-level opportunity into the automotive industry * Structured training and development across Sales and Aftersales * Monday–Friday working week * Paid overtime for any weekend event work * Clear progression pathways into Sales, Service, or Aftersales roles This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long-term progression opportunities within a dealership environment. If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment