Bodyshop Receptionist Location: Droitwich, Worcestershire Shift: Monday-Friday, 9am to 5pm Salary: £26,000 per annum Contract Type: Permanent We are looking for a professional and approachable Receptionist to join our client’s bodyshop team in Droitwich. You will be the first point of contact for customers, ensuring a smooth and positive experience. Role Responsibilities: * Greet and assist customers both in person and over the phone, providing information and updates on repairs. * Schedule vehicle bookings and manage drop-offs and pick-ups to maintain efficient workflow in the bodyshop. * Handle customer and insurer queries, passing important details to the workshop team as necessary. * Arrange vehicle recoveries when required. * Carry out administrative tasks such as processing invoices for parts, excess charges, and sales. * Regularly update customers on the status of their repairs. * Perform ad-hoc tasks to support the bodyshop team. Role Requirements: * Familiarity with Bodyshop Management Systems (BMS). * Strong IT skills, particularly Microsoft Office. * 3 to 5 years’ experience in the accident repair industry or a fast-paced business environment. * Basic knowledge of motor vehicles and the repair process. * Excellent organisational skills, with the ability to multitask in a busy setting. * Outstanding communication skills to effectively support the team and interact with customers. * Knowledge of BSI standards and bodyshop administration is a bonus. Why Join Our Client’s Team: * Work for a company known for its strong values and high customer service standards. * Be part of a supportive and dedicated team that values quality and professionalism. * Showcase and grow your skills in a great working environment. Commutable from: Birmingham, Bromsgrove, Evesham, Halesowen, Kidderminster, Malvern, Redditch, Solihull, Stourbridge, Worcester, Wyre Forest