Bodyshop Administrator / Customer Service Advisor Newark £27,000 OTE £30,000 Large Vehicle repair centre 1 in 2 Saturday mornings 9am - 12pm Paid as overtime Permanent Position, Monday to Friday Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,Bodyshop Administrator / Automotive Customer Service Advisor A brand-new opportunity for a large accident repair centre has become available. If you are Interested in working with vehicles and want to work for a company which offers internal progression and recognition for hard work, then this could be a great move for you. This position for an Automotive Bodyshop Customer Service advisor / Bodyshop Administrator is an important role within the business, as you will be the first person that all customers deal with and so delivery of a first-class service is essential. As an Automotive Service Advisor / Bodyshop Administrator your role will include: Handle calls from customers who have their vehicle booked in for repair with the centre Deal with customers coming into site and ensure their needs are identified and met Deal with all administration regarding all customer claims and documentation Ensure customer awareness of all products and services available Approach all customers and assist with requests, including requests regarding vehicle repairs Prepare job packs Update Autoflow bodyshop management system as required Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager Initiate job documentation and maintain customer records and follow-up systems Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator You must have an excellent customer focused service background Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role You will have an excellent telephone manner and go above and beyond for all customers IND123 If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on (phone number removed)