Established Main Dealer * Based in Ashford, Kent * Salary Details: Circa £30k Basic Salary + Bonus * Working Hours: Monday to Friday 8am - 5.30pm - No Weekends! At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach. Key Responsibilities: * Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs * Act as the primary point of contact for customers throughout their service journey * Accurately record customer vehicle details and service requirements into the dealership’s system * Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust * Coordinate with workshop staff to establish realistic service and repair timelines * Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly * Assist with the preparation of invoices and finalising service transactions efficiently * Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate * Contribute to the overall smooth operation of the service department, supporting team members as needed Skills & Experience Required: * Previous experience as a Service Advisor within an automotive environment * Strong customer service skills with an empathetic approach to client needs * Excellent communication and interpersonal skills * Good organisational and time management abilities * Ability to explain technical information clearly to customers * Proficient with dealership management systems and Microsoft Office suite * A professional appearance and a positive attitude If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service