Assistant Service Manager/Workshop Controller £35k basic + Bonus Guildford Permanent/Full Time Working Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8am – 1pm) Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Assistant Service Manager/Workshop Controller to join their busy team. If you are interested in finding out more – please contact us today! Duties & Responsibilities: * Advising on technical queries or issues. * Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. * Lead, motivate and allocate work to the technicians. * Ensure health and safety procedures are observed and always maintained. * Actively coach and develop the service team to increase individual competencies. * Liaise with the service advisors as to when repairs are due to be completed, ensuring the customer is kept up to date. Your Background & Skill: * Proven experience working in a busy and demanding dealership, as a Senior Service Advisor, Workshop Controller or Assistant Manager * Well presented and have excellent interpersonal and organisational skills. * Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). * Excellent communication skills. * Knowledge of Pinnacle would be beneficial For further details on this Assistant Service Manager/Workshop Controller role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy