Assistant Parts Manager Full time / Permanent £40,000 + Bonus West Bromwich Our client who are a leader in the commercial vehicle sector are seeking an experienced Assistant Parts Manager to join the team. The organisation is reputable, longstanding and well known in the industry and puts employees at the forefront of all that they do. With endless support for development and training. This role of Assistant Parts Manager is an exciting opportunity to work in a busy and demanding team reporting directly to the General Manager, and support with the smooth running of the department and providing a first-class service to customers, both internal and external, and ensuring that stock levels and queries are dealt with effectively and efficiently, whilst maintaining a strong focus on the business objectives within the parts department. The role of the Assistant Parts Manager will be working as part of a small team, and you will ensure that all procedures and processes are followed and actioned correctly, and that the department is adequately staffed at all times. Responsible for dealing with all aspects of customer enquiries, the position demands strong communication skills with team members, customers, and suppliers alike, to maximise support, sales and offer a high degree of technical knowledge. Duties to include: Supporting the General Manager to effectively manage colleagues and processes within the business, ensuring adequate staffing levels at all times. Working alongside team members, sharing skills and experience, and identifying colleague training needs. Effectively and efficiently deal with all customers queries, and complaints, escalating to the GM where necessary. To accurately identify all parts required, ensuring customers are informed of any parts promotions and to maximise selling opportunities. To locate any ‘non-stocked’ items from various suppliers to meet customers’ needs. To process customer orders in line with specified procedures, collecting monies owed from customers, if required, and ensuring each payment is receipted, whilst complying with Company Policy/Guidelines. To ensure that vehicle delivery and customer service commitments are achieved. Assisting the General Manager with the ordering and management of stock levels, in the best cost-efficient manner, along with the processing of all relevant paperwork, whilst constantly reviewing internal processes to maintain efficiency within the business. Monitor and report on all warranty parts returned.   Desired attributes: Extensive experience working within commercial vehicle parts Management experience Strong, robust approach Analytical Able to work on own initiative. Be self-sufficient. In return you will be offered a competitive salary with regular reviews and a KPI driven annual bonus. The plans for this role will be a part of the Senior management team. In addition to this: Excellent pension scheme Discounted medial insurance. Life assurance Various discounts Wellbeing / mental health support Referral scheme Excellent holiday allowance Great training and career development opportunities Performance and recognition awards Opportunity to travel for events. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration.   Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies