A well known Bodyshop in the Chelmsford area is looking for an Assistant Bodyshop Manager/Front of House Manager to join their stable team. Main duties include ; * Managing the Front of House and ensuring that we provide our customers and clients with the service they expect from our business * Managing and developing our Front of House team, enabling great customer experiences and setting the scene for a successful repair outcome * Work with the Bodyshop Manager to review results, analyse data, and develop and implement action plans. * Work with the Bodyshop Manager and Department Heads to in order to improve ased turnover and profitability. * Work alongside our Bodyshop Manager to develop your understanding of each bodyshop function, with a view to providing ad-hoc managerial support (holidays, surge events, sickness) * Liaising with customers by phone and in person * Liaising with insurance companies * Arranging non-fault hire vehicles * Booking customers vehicles in for repair * Arranging courtesy vehicles * Arranging collection/delivery of vehicles * Organising transporter drivers daily work schedule * Booking estimates * Loading the Management System to regulate workflow * Updating customers with repair status * Liaising with other departments * Updating online insurance systems * Checking in/out customers and courtesy vehicles * Reporting and logging any courtesy car damage * Update customers with repair status Please send in your CV to find out more