NEW AFTERSALES MANAGER JOB Gloucestershire 55k basic / OTE of 65k + benefits YOLO Recruitment is looking to recruit an Aftersales Manager for our clients dealer in Gloucester. As the Aftersales Manager you will: * Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals. * Monitoring compliance with all statutory regulations and ensuring quality and service standards are being met. * Controlling cost management for department. * Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service. * Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed. * Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach. * Leading and developing apprentices. * Managing, coaching and motivating employees to ensure a high quality of staff. * Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. * Undertaking appraisals with your team every September and following up with regular 121s and PDPs. * Building strong working relationships with customers. * Performance analysis to identify areas of weakness and appropriate, targeted marketing activity. * Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning. * Promote the development of your team. This role will be a great fit for you if: * You possess extensive motor industry experience, in an Aftersales position at management level. * Extensive knowledge of the operational running of a workshop and business administration. * A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction. * Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on. * Enthusiasm and continuously improve product knowledge of self and others. * Desire to achieve the highest standard of personalised customer care. * A flexible approach to work and adaptable to thrive in a changing environment. * You are computer literate and confident using technology. Hours for this Aftersales Manager role: Monday to Friday 8.00 – 6.00. To find out more, please contact Katy at YOLO Recruitment. please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime