An exciting opportunity has arisen for a Aftersales Manager to join Lloyd BMW/MINI based in Cockermouth. Salary: £42,000 with OTE £60,000 Hours: 08:00 - 17:30 (1 Saturday in 4) & half an hour unpaid lunch. Role responsibilities: * Managing the Service and Parts team to ensure first class customer service to both internal and external customers. * Develops the technical skills and workmanship of the team to continually improve the quality of customer service and profitability of department * Work with Marketing team to maximise opportunity within AOI and customer retention strategy * Creating annual sales & profit plans & forecasts along with operational budgets. * Finance and Cost control; To work closely with your Retailer Accountant, to understand, monitor, control and manage costs where possible. * Stock Management - ensuring that there is adequate stock available on site at all times and that processes are followed in correctly identifying and warehousing of stock items. * Ensuring best practice housekeeping and health and safety standards are kept for both service and parts departments. The ideal candidate will have the following skills and experiences: ​ * Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver. * Excellent Customer Relations. * Proficiency in analysing reports and managing costs. * Excellent interpersonal and organisational skills and be well presented. * Must be IT literate, and a working knowledge of Kerridge would be advantageous. * Previous experience in a similar role within the motor industry is essential. Rewards and Benefits: * 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. * Healthcare cash plan. * Employee vehicle-discount schemes. * Highstreet discounts * Childcare vouchers. * Cycle to work scheme. * Eyecare vouchers. * Free flu jabs. * Internal and manufacturer training. About Lloyd Motor Group: Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group now has 7 BMW & MINI Retail Centres, 5 modern Bodyshops, 4 Land Rover Retail Centres, as well as representing Volvo, Kia, Volkswagen and Honda motorcycles and Motorrad