Aftersales Director – Automotive Industry Location: Norwich Salary: Competitive + Benefits About the Role An exciting opportunity has arisen for an experienced Aftersales Director to lead and develop the aftersales operations for a well-established automotive group. This senior leadership role is responsible for overseeing Service, Parts, ARC, and PDI operations, ensuring high levels of customer satisfaction, efficiency, and profitability. Key Responsibilities: * Develop and implement a strategic aftersales plan to drive business growth. * Lead, motivate, and coach the aftersales team to achieve sales, efficiency, and profit targets. * Oversee aftersales operations, ensuring compliance with company policies and regulatory standards. * Enhance customer retention and satisfaction through service excellence. * Manage budgets, cost control, and aftersales profitability. * Implement innovative digital solutions to streamline aftersales processes. * Ensure strong collaboration across departments for operational efficiency. * Maintain a competitive pricing strategy and oversee parts inventory management. * Monitor and improve customer engagement and retention initiatives. Key Requirements: * Proven leadership experience in an Aftersales Director or senior aftersales management role within the automotive industry. * Strong commercial acumen with a track record of driving aftersales profitability. * Excellent people management skills, with the ability to inspire and develop high-performing teams. * Knowledge of automotive aftersales processes, customer service excellence, and compliance requirements. * Experience in implementing digital solutions and automation in aftersales operations. * Ability to analyse performance metrics and implement improvement strategies. * Exceptional stakeholder management and communication skills. What’s on Offer? * A leadership role in a well-established automotive business. * Competitive salary and performance-related incentives. * Career growth and professional development opportunities. * A chance to shape the future of aftersales operations in a dynamic and forward-thinking organisation. If you are a results-driven leader with a passion for aftersales excellence, we want to hear from you. Apply now to discuss this opportunity in confidence