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Posted: 100 days ago   Expired

Aftersales Advisor

Salary: £38,000

Location: Tonbridge

Job type: Permanent

Category:

Aftersales Advisor – Tonbridge Salary: 28k basic+38k bonus + benefits YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in the Kent area. You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service Advisor / Aftersales Advisor : * Sell additional products, services and repair works * Ensure customer awareness of all products and services available * Approach all customers and assist with requests * Maintain effective liaison with sales, parts and workshop team * Ensure the tidiness of the service reception area to promote the professional image * Maintain a presence at the service reception desk, ensuring that all customer queries whether in person or on the telephone are answered * Answer customer’s questions regarding technical problems * Notify customers promptly of completion of work * Handle all customer complaints * To provide customer estimates * Invite the customer to talk about a vehicle problem directly with the technician, therefore aiding first time fix and improving customer satisfaction * Give a quote (price) to the customer both verbally and written formats Hours for the Service Advisor / Aftersales Advisor : Monday to Friday 8.00 – 6.00. Saturday on a rota basis. To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment

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