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Posted: 65 days ago   Expired

After Sales Manager

Salary: £43,000

Location: Manchester

Job type: Permanent

Category: Management Sales manager Sales Manager

Aftersales Manager (Field Based) Salary: £40-43K + Bonus Company car + fuel Card + Excellent benefits package Perhaps you are an After Sales Manager looking for a new challenge or you have retail experience within the automotive industry looking for a step up. This is an excellent opportunity to join this leading automotive brand as a field based Aftersales Manager. Working across all divisions your role will be to ensure all parts and warranty issues are implemented and maintained supporting Dealers in on-going methods of customer retention where necessary. Key responsibilities: * Build positive relationships with Dealer Network, providing the necessary support to improve aftersales performance and profitability. * Communicate Dealer parts performance against set forecasts and targets, advising on parts marketing, incentive schemes and special offer opportunities. * Visit Dealers in line with agreed cycles (face to face and online) to ensure effective methods of customer contact and retention, * Providing system training and business coaching to the Dealer Network if required. * Ensure Dealer performance is measured and discussed at each meeting, * Ensure each visit is documented, with reports submitted. * Advise on Corporate Identity and Brand Standards to ensure Aftersales marketing, showrooms and signage comply guidelines. * Advise on Warranty procedures and administration and monitor the progress of recall campaigns. * Liaise with the Dealer Network in the resolution of customer enquiries/ complaints where necessary. * Research competitor activity and market share statistics for all products to monitor areas of potential growth for Aftersales. * Attend any Dealer events or shows if required. To be successful in this role you will need: * Retail experience within the Motor Industry * Educated to a minimum of Higher Education * Commercial acumen * People management experience * happy managing own workload Role will be permanently home based Profile Resourcing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age


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