+44 (0) 1992 511521

Mon - Fri 08:30 - 17:00

Customer Care

£166.50(+VAT)
Member
£185.00(+VAT)
Non-member
Provided by Bosch

For dates and availability, please register your interest

COURSE OUTLINE

First class customer care has long been acknowledged as vital to any business’s reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business.

While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of skills and knowledge. This course has been specifically designed to develop customer care skills for all customer facing roles.

This course is delivered by Bosch and upon successful completion qualifies for IMI Awards Quality Assured Award (QAA) certification.


Who is the course for?

Anyone involved in customer facing roles in a garage environment.

 

What will I get out of it?

You will be able to:

- Identify the key skills required in providing excellent customer service.

- Understand the difference between good and bad customer service.

- Understand the principles of best practice in customer care.

- Apply defined improvements to benefit the business and working environment.

 

Notes

CPD Credit Value          10

Course Format              Classroom

Course Duration            1 day

Venue                            STC Uxbridge / regional centre

Add Bosch course code - CS1

There are no events available for this course.

REGISTER INTEREST

For information on dates, venues and booking a place on this course, please register your interest. You can register your interest by clicking the button below and completing the form, or by contacting the Professional Development team:

Tel: +44 (0) 1992 511521
Email: cpd@theimi.org.uk