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Posted: 46 days ago   Expires in: 11 days

Workshop Controller

Salary: £40,000

Location: Stoke-on-Trent

Job type: Permanent

Category: Workshop controller Workshop Controller

Workshop Controller – Stoke – Up to £44,000 DOE pa. Clemence are recruiting for an experienced Workshop Controller from a HGV background to join an established HGV VMU based in Stoke. The primary function of this role is to manage the general day to day running of our VMU. This would include liaising with the primary customer to ensure maximum satisfaction and fleet efficiency, ensure vehicle services and repairs are carried out to the highest standard whilst managing and motivating a great team of people . In return you will receive the following benefits: Up to £44,000 salary DOE, 28 days holiday including bank holidays, free onsite parking, MOT Bonus Scheme, Nest Pension. Working Hours Monday – Friday 6:00am-4:30pm or 8.00am - 6.30pm (some flexibility between these hours) As the Workshop Controller you will be responsible for: • Ordering of parts to ensure turnaround times in the VMU are managed efficiently • Stock management and improvement of the existing stores area. • Ensure the workshop is kept in a clean fit state to work within and that any used materials and parts are then stored or allocated correctly by all team members. • Liaise with the primary customer to ensure maximum satisfaction and fleet efficiency. • Set expectations of the customer and actively update them of any deviations such as awaiting parts or delays to the job. • Motivate the team to complete both paper and electronic documentation in a timely manner in order to satisfy both the customer and supply the Workshop Administrator with material to invoice. • Manage the workshop loading to minimise the use of sub-contractors. • Lead by example with regards to Health and Safety, provide feedback to the team where needed and ensure Health and Safety processes are followed. Working with the Depot Manager, identify and address any persistent failings by the team. • Manage the incoming work from the customer and build the workshop job packs, updating the workshop loading sheet to ensure clear communication for the Workshop Supervisors • To ensure vehicle servicing and repairs are carried out to the highest quality standard. • To maximise workshop productivity and the effective use of labour. • To ensure all work is completed safely and complies with Retailer, manufacturer, and industry standards. As the Workshop Controller you will have the following: • VMU or Main Dealer Experience as a Workshop Controller. • Able to communicate with staff clearly and concisely, be able to build excellent relationships with staff and customers and be able to instill a right first-time mentality in your staff. • Being organised and have excellent Work Ethic is an absolute must for this role. • An understanding of the importance in delivering fantastic Customer Service is essential. • Highly skilled communicator, and able to work professionally with all areas of the business. • All Administration work must be carried out correctly and to the highest standard. Previous Experience from a HGV background is preferred. At Clemence Rogers your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://(url removed)/privacy

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