About the role Sytner BMW Worcester are looking for a bright, highly motivated, enthusiastic and experienced Workshop Controller to support the workshop manager in running an efficient and driven workshop. Our ambition is to provide our customers with an easy and enjoyable experience every time. We achieve this through having highly skilled people supported by industry leading training and development. As part of the Sytner Group we are a company that is committed to developing your long-term career within our business. As an experienced Workshop Controller, you will need to be skilled in all aspects of running a high-volume prestige workshop that operates with over 17 productive; in addition to dealing with our retail customers, we also deal with BMW Breakdowns. About you Preference will be given to candidates currently operating in a similar role. You must be able to demonstrate an ability to ensure repairs are 'Fixed First Visit' in an environment that demands quality workmanship and commitment to delivering outstanding customer service. You must possess the drive to succeed, excellent communication skills, the ability to manage and a passion with enthusiasm to work with this prestigious brand. We demand the highest of standards from our Team, and in return you can expect a good working environment, and a remuneration package designed to reward outstanding performance.  Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey