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Posted: 32 days ago   Expired

Volvo Trucks Aftersales Parts Apprenticeship

Salary: £0

Location: Milton Keynes

Job type: Apprenticeship

Category: Milton Keynes Apprenticeship Apprenticeship Parts

Volvo Trucks are looking for a motivated and committed individual to join the Parts Team in Milton Keynes, MK15 8JH
As Volvo Truck & Bus' training provider, Remit are recruiting for a Parts Advisor apprentice for their Tongwell, Milton Keynes depot.

Do you love working with people?
Are you friendly and approachable?
Can you provide great customer service?
If so, this apprenticeship might be just for you!

Working within Volvos Parts Department as an apprentice Parts Advisor you will be serving both internal and external customers in a professional and timely manner, giving them a fantastic customer experience.
The role will be both demanding and rewarding, building good relationships with the Technicians and customers ensuring they receive the best advice through the use of your every growing product knowledge and the use of parts catalogues and computer stock lists.

What does the role of Parts Advisor involve?
Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
• Checking incoming stock against delivery notes and store stock in the correct locations.
• Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.
• Support customers and workshop staff with parts identification and process.
• Process cash and card payments for customer parts
• Ensure quality is maintained throughout all stages to exceed customers’ expectations
• Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs

We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and who want to deliver great customer service.
If this is you, why not apply?
• A logical approach to problem-solving • An enthusiasm to learn new practical and theoretical skills • Professional telephone manner (coaching available for those who are a bit shy)
• You must have GCSE 9-4 (A* - C) or Functional Skills Level 2 in English and Maths and we will support you to help develop your knowledge further. • Predicated grades are acceptable
This is a Volvo Heavy Vehicle Service & Maintenance Manufacturer Apprenticeship programme, delivered by Remit Training. Awarding Body: Institute of the Motor Industry (IMI) Training is delivered in the workplace and on block release at Remit’s dedicated Heavy Vehicle Academy in Derby. There are a total of 17 blocks over the 34 month programme, which are split between 2 days of virtual classes and 3 days in Derby. The costs for accommodation, food and travel are met by the employer and there will be no cost to you. You will also be assigned a dedicated Development Coach who will give you 1-2-1 support and guidance to help you achieve the following IMI qualifications: As a result, you will receive the following qualification: • Heavy Vehicle Service and Maintenance Technician Level 3 • Functional Skills Level 2 in English & Maths (if required)
• Punctuality and good timekeeping • Workplace maturity and professionalism • Proactive attitude • Can work to a high standard
As an apprentice, you will be a full-time employee from the very beginning and while training you’ll be earning your place as an integral part of the Volvo team. Once you have achieved your qualification, you will have further opportunities to progress to positions such as Supervisor or Manager

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