Benefits: £27,300 basic salary and £66,300 OTE Company Car 25 days annual leave Company pension scheme FREE onsite parking Key Responsibilities of an Audi Transaction Manager: · Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers via the Lead Management System · Generating sales through proactively second-facing and customer engagement · Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities · Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business. · Review customer credit applications for complete information and accuracy, follow-up applications with customer and lending institutions · Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business · Ensure accurate completion of documentation, prompt collection of outstanding payments and safe handling of cash and cheque transactions · Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge · Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return · Aim to achieve 100% customer referral with sales executive interaction · Communicate promptly with the customer, sales manager, sales team and work colleagues · Analyse current procedures and identify opportunities for improvement · Formulate training plans for sales executives to increase car sales, finance, insurance and warranty sales · Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary · Represent the dealership and build strong relationships with lenders and financial institutions · Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis · Ensure the safety and security of people, vehicles and property reporting any known faults or hazards
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