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Posted: 47 days ago   Expires in: 11 days

Technician Supervisor Hgv

Salary: £0

Location: Harlow

Job type: Permanent

Category: Harlow Heavy Vehicle

HGV Technician Supervisor Rare opportunity to join this small team as Supervisor within our Harlow site. Monday to Friday 0400hrs to 1230hrs (40 hrs per week paid + 1/2 hr unpaid lunch) Position Description Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Effective communication with the Workshop Controller and CSR’s to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the Genuine Volvo Service process. Maximising the shifts performance through effective problem solving, coaching & development Principal Responsibilities * Supervise a team of technicians ensuring that work is carried out as efficiently as possible * To ensure that you and your team are following the Genuine Volvo Service Process Maps * Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity. * Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance * Ensure technicians are fully briefed on job requirements and budgets (VST times) per up-front job specifications * Manage workshop work-in-progress versus job specification time budgets (VST times) and provide timely updates on progress to CSR (or customer when out of hours * Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets (VST times) * Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions * Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages (VST / parts) * Specify repair solutions for defects / minor defects found during service or other planned work * Carry out effective shift hand over including any outstanding repair order & customer issues * Check that all work is supported by formal customer authorisation prior to starting * Ensure the shift team work to the criteria laid down in the Company Health and Safety policy * Be responsible for the Workshop environment, Volvo Special tools & equipment used during the shift & report any deficiencies. Required Competences * City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology * To be able to manage and motivate a team of technicians in their daily activities * To be able to effectively communicate at all levels both written and verbally * To have questioning, listening & information gathering skills * To be able to work in an organised & methodical manner ensuring that all daily tasks are completed * To be able to delegate work to the appropriate personnel * To be able to operate GDS and Impact systems, specific to the GVS process stages * Basic knowledge of Microsoft Outlook Values and Attitudes * To always conduct yourself in a professional manner * Flexible and positive approach to changing workload and priorities. * To be able to remain level headed in a fast paced working environment * Attention to detail * Proactive approach to managing workshop * Team Orientated

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