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Posted: 100 days ago   Expired

Branch Manager

Salary: £0

Location: NN17

Job type: Permanent

Category: NN17 Management

Platinum International Ltd is the UK’s largest distributor of Automotive Batteries and Lubricants operating from 11 Depots within Europe and currently selling in excess of 1.6 million batteries per year. Our customers vary from Blue Chip organisations, National Fast Fit chains to Motor Factors. Based in our Corby Depot, we are looking to recruit a Support Centre Manager to join our team. Purpose of Job: To maximise sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service and ensuring the safe and efficient running of the depot. Key responsibilities and duties - daily tasks will include, but not be limited to: * Business development * Analyse sales and profit performance using available database information, to identify actions to address areas for improvement. * Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff. * Take responsibility for the profit and loss performance of the depot, including the management of costs and business development to achieve delivery of profit. * Customer service management * Build and maintain positive customer relationships by using a range of contact methods (e.g. telephone, visits, invitations to trade shows etc.). * Review and improve delivery service to aid business development. * Process customer returns and warranties effectively and efficiently, in line with company procedures. * Asset management * Manage warehouse layout to maximise operational efficiency. * Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated. * Make sure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls). * Plan, monitor and adjust overall staffing levels to maintain operational efficiency. * Use management information to identify opportunities to reduce costs/waste and improve operational efficiency. * People management * Lead on the recruitment and selection of new members of staff. * Oversee the induction of new members of staff. * Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback. * Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant Platinum policies, liaising with HR Advisor as necessary. * Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required. * Submit weekly absence and overtime calculations to payroll dept. * Communication * Respond to regional management requests in line with specified deadlines. * Attend regional and review meetings with regional management. * Carry out regular communication with all field sales staff, holding two-way update on customer developments and issues. * Health and safety - make sure: * all equipment is recorded accurately and checked regularly; * weekly H & S inspections are carried out and remedial action taken accordingly * delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency

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