The role of the Land Rover Service Manager Includes: Key Responsibilities * Maintain standards of performance of the service front of house team and technicians through effective coaching and performance management. * Recruit and select team members in line with organisational requirements. * Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business. * Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales). * Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements. * Maximise commercial opportunities through developing and implementing campaigns within specific market sectors. * Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted. * Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner. * Regularly communicate and interact with members of other departments to develop the business and the business team ethos. * Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements Person Specification Essential * Proof of Right to Work in the UK. Experience Essential * Relevant motor industry experience. Skills & Knowledge Essential * Full UK driving licence. * Smart appearance. * A full understanding of all departments. * Excellent numeracy and literacy. * Competency in IT
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