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Posted: 76 days ago   Expired

Service Engineer

Salary: £40,000

Location: Kerry County

Job type: Permanent

Category: Kerry County

Service Engineer Euro Executive Recruitment has been retained to recruit a Service Engineer for a leading manufacturing company based in Killarney, Co. Kerry. The ideal candidate will have an electrical background with some mechanical inclination and experience. Also, due to the nature of the role there is a very high level of travel involved (60%). The already competitive salary includes a generous travel allowance to accommodate this. The Role: In order to meet with increasing Customer Services and Customer Support demands worldwide, the Customer Services team is hiring additional Service Engineers. In support of the Services Manager, the Service Engineer will be responsible to deliver worldwide support for customers, both on-site and remotely, on all matters relating to company operations. The Service Engineer will coordinate rapid support in order to limit any potential downtime for the product at a customer’s terminal. The candidate will be responsible to coordinate efforts between internal Technical Departments in order to provide solutions to customer’s needs. They will always maintain a high level of quality and professionalism in all customer interactions. Personal Profile: The Service Engineer will be an experienced professional, ideally with broad experience in multiple technical roles, and with broad knowledge of both electrical and mechanical systems. The person will be highly motivated, dependable, and thorough and can manage multiple tasks simultaneously. The person will possess excellent planning, scheduling and organisational skills. Must have excellent communication skills, with a proven ability to build, manage and maintain relationships at all levels. Ensure that a high standard of service is provided at all times, and can prioritise tasks effectively on an ongoing basis to ensure that customer demands are met. • Promotes cooperation - for the greater good of the company and the customer. • Customer focused - meeting the needs of both internal & external customers. • Demonstrates honesty, fairness and trustworthiness and follows through on commitments. Key Elements of the Role: Responsibilities shall include, but are not limited to the following: • Provision of worldwide maintenance and service support for the full range of products • Provision of on-site support as may be required for both planned and emergency repairs • Communication with customers on service and related matters • Commissioning of cranes after installation at site • Testing and completion of handover formalities on project completion • Preparation and delivery of technical reports on project / job completion • Training of clients, employees and apprentices both on-site and in-house • Completion of outstanding works after crane handover • Provision of services to include crane refurbishment and maintenance contracts • Liaising with production to eliminate faults • Checking of drawings and preparation of documentation for site • Repair and research of electrical / electronic modules and equipment • In-house crane testing as required prior to despatch • Ensure that quality, environmental, and health and safety standards are maintained at all times. • Extensive travel and time away from head office will be required • Other duties as assigned by the Company from time to time Qualifications and Experience • A recognised third level Mechanical and Electrical qualification with significant practical experience is essential for this role • A qualification trade apprenticeship (Mechanical or Electrical) would be a distinct advantage • Fault finding and diagnostic experience is essential • Experience in a supervisory role would be an advantage


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