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Posted: 107 days ago   Expired

Service/ Aftersales Manager

Salary: £40,000

Location: Portadown

Job type: Permanent

Category: Portadown Management

Looking for a new challenge in 2020? Our client are an established premium brand car dealership who would like to appoint a Service Manager to lead their service department. We are looking for an experienced Service Manager from the automotive industry who will be able to deliver excellent customer service, drive business growth and manage an effective and profitable service department. The Role: As Service Manager you will lead and be responsible for managing the aftersales department, ensuring customers receive exceptional service to improve customer satisfaction. You will play a lead role in growing the service and parts business, managing staff and ensuring the workshop runs smoothly. You will also be responsible for advising on all technical issues and queries, dealing with customers directly when required. Drive performance and profitability of the business, ensuring efficient processes are in place and implement strategies for growth and enhancing the customer experience. Manage and coach staff to upskill in certain areas that will contribute to department performance Achieve revenue and profit targets, manage department and individual targets. Communicate and build strong working relationships with sales department and colleagues to maximise business performance What we are looking for: Proven experience managing Service/ Aftersales in the automotive industry Experience delivering high standards of customer service and managing staff Motivated and proactive approach to customer service A strong desire to influence and take control of the success of the service department Excellent interpersonal & organisational skills Strong IT Literacy with knowledge of Kerridge system Competitive salary package is on offer The successful candidate will be joining an established premium brand dealership


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