Our client Essex’s largest automotive group in Hawkwell are looking for an experienced Service Advisor to join their friendly team. This is a fantastic opportunity for an enthusiastic and motivated individual, who has excellent communication skills to work in a demanding environment. Ideal candidates for this position will have previous experience working within a similar role and proven customer service skills. Preferably candidates would have held a full clean UK manual driving licence for at least 1 year. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process. * First point of contact for customers with substantial influence on customer satisfaction * Responsible for the preparation and planning of vehicle bookings * Face to face, telephone and email enquiries/bookings from customers and passing on information correctly * Retail invoicing as required * Maintain the highest standards of customer contact and communications throughout their visit * Preparing job packs, checking for recalls and updating the system * Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors The salary for this role is between £24,000 - £30,000 per annum depending on experience. Benefits: * 22 days holiday (Excluding bank holidays) * Ongoing training and career progression * Workplace pension scheme (age applicable) * On-site parking * Bonus scheme