Posted: 84 days ago

Service Advisor - Basingstoke

Salary: £33,500

Location: Basingstoke

Job type: Permanent

Category: Advisor


My client is a family owned group and are currently looking for a Service Advisor to join their team for a top brand dealership in Basingstoke, Hampshire. This is an exciting opportunity for someone to come in and receive full brand training and develop an exceptional level of competence in the role, with all levels of experience and brand awareness being considered. The client is looking for someone to become an important employee for this dealership and become a valued member of the small team, where you will feel a real sense of cohesion amongst your work colleagues as well as having the space for personal growth within the role. The role will entail… * Talking to customers about the services provided and what problems they are experiencing with their vehicles * Answering incoming telephone calls and scheduling service appointments * Effectively communicate to customers about the services being offered and to deal with customer service on an excellent level * Upsell on optional services and accessories to the customers at every opportunity * Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected * Documenting the repairs using the in-house computer software package * You will also be required to assist customers with parts enquiries as and when necessary Who we are looking for: * Have excellent customer facing skills with the ability to communicate well with people at all levels to ensure the customer's requirements for service and repair are met * A great attitude towards learning and always showing willingness to work hard * You will be highly motivated and able to work under pressure efficiently * Experience in this industry is essential for this position What's on offer? A very good salary between £22,000 - £25,000 basic (depending on experience) £30,500 - £33,500 – this is an average OTE. As the bonus is based on labour hours sold you could achieve £36,500 - £39,000. Hours; Monday – Friday 8am – 6pm, Saturday are 1 in 3 or 1 in 4 (8am – 1pm) HCP International is acting as an Employment Agency in relation to this vacancy