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Posted: 87 days ago   Expired

Service Advisor - Ballymena

Salary: £0

Location: Ballymena

Job type: Permanent

Category: Advisor

At Donnelly and Taggart, we look for great people who share our passion for our franchise brands. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion. The Donnelly and Taggart team in Ballymena are looking for a service advisor to join our newly renovated site. You’ll be part of an iconic brand portfolio with the following dealerships at our Ballymena site, Renault/Dacia, Honda and our Motorstore. The position will open up access to some of the world’s most famous vehicles, enabling you to continually develop your skills by training to achieve a full understanding of the latest vehicles and technologies. Reporting to the Service Manager you will be joining a growing Service Team. You will be the main point of contact between the customer and the workshop ensuring high levels of customer service. Previous experience in a similar role is necessary as this is a busy Service desk and there is a need for the successful person to hit the ground running. Experience working within the motor industry within the Service department is preferred. The Role • Welcoming customers to the Service department • Organising bookings to ensure availability of the workshop in line with the dealer guidelines • Build strong interdepartmental relationships between the service desk, workshop and show rooms, paying attention to the specific requirements of the franchises • To promote the service facilities and encourage repeat after sales • Manage customer follow ups to develop strong customer relationships The Person • At least two years Customer Service or Service desk experience • Previous experience working between departments, communicating requirements and setting timeframes • Working knowledge of computer systems including Microsoft office, excel and outlook. Comfortable learning new Computer packages • Work independently in a busy, active environment, managing own time and workflow effectively. • Present a consistently professional image to both internal and external customers, through attitude , behaviour and personal appearance • Comfortable dealing with customers and handling queries • A full drivers licence is essential as driving duties will be involved Other information • Hours of work will be Monday to Friday 8.30am – 5.30pm, including Saturday on a rota basis • 30 days holiday (20 annual, 10 stats) • Competitive base salary plus company bonus structure • Access to Health shield medical cash plan • Company Life Insurance • Company Pension Scheme Closing Date for applications - 12th March 2020

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