Service Advisor An exciting position has become available for a full-time Service Advisor based in our garage in Rugby. The successful candidate will earn £24,111.88 per annum. You will work Monday to Friday 8.30am - 17.30pm with alternate Saturdays 8.30am - 12.30pm. As a member of the service team, you’ll not only support the growth and success of the business ensuring value is added with every customer interaction; but you’ll also be the face of aftersales customer experience, always promoting the highest standards within the retail motor industry. If you like a challenge and problem solving, then the role of Service Advisor at Douglass Motors could be the position for you. Role Requirements Current experience working as a Service Advisor or experience working in a similar role. Exceptional customer service skills. Commitment to delivering customer excellence. Excellent communication skills and warm telephone manner. Ability to multi-task within a busy environment. A good standard of verbal and numerical reasoning. A keen eye for detail. Previous experience in a target driven role. Computer literate. Role Responsibilities To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times. To ensure that all parts and other stock required to carry out scheduled work are ordered in a timely manner. Seek authority from clients for further work to be carried out. To keep clients fully informed of progress on their vehicle in a timely manner through calls and texts. To organise bookings of loan cars. To invoice completed works accurately and on time. To obtain and process payments according to Douglass Motors policy. To maintain accurate customer records on our Dealer Management System. To convert inbound / outbound calls into bookings in line with Douglass Motors policy and process. To oversee the receiving of clients and their vehicles at drop off. To conduct vehicle handover in a professional and timely manner. Company Our client is staunchly a family operated business since 1973, that began operating from a Series 1 Land-Rover offering only a mobile service in the early years. Since their inception, the company has grown from a 1-man mobile workshop to a well-established family business specialising in Sales of vehicles and parts, Service, Repair and Preparation of all Land Rover and 4×4 vehicles. Why should you apply? The chance to join a fantastic company. To become part of a hardworking, dedicated team. To showcase your current knowledge and skill set in the field. Excellent staff discount and the chance to be part of the company’s continued growth. To be a proactive member of the company. A friendly team environment. Excellent staff discount and the chance to be part of the company’s continued growth. On Site Parking. 28 Days Annual Leave (Including Bank Holidays). Training and Development. Varied Portfolio of Work. Family Operation. What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR