Service Advisor - £32,000-£36,000 - Basingstoke Our client is a commercial fleet company in Basingstoke and have the requirements for an experienced, high performing Service Advisor to join their successful Service team. Monday - Friday Full team of Technicians Very stable FOH team Key role and responsibilities for this Service Advisor role in Basingstoke: Ensure customers are aware of service and repair work required to their vehicles in a professional manner Pre-call and Check-in of vehicle, including reviewing customer and vehicle data. Advise on estimated costs of repairs and work to be undertaken Sell additional products as appropriate to customers’ needs Advise on timescales and collection arrangements Produce job cards on in-house computer system Update customer and vehicle records Document all warranty work in accordance with manufacturer policy Preparation and completion of invoicesMinimum requirements for this Service Advisor role in Basingstoke: Experience in a similar role, as a Service Admin / Service Advisor or similar An ability to sell additional products and services to customer Some knowledge of service-relevant applications (DMS, XENTRY Products). Excellent communication skills and the ability to deliver outstanding customer service A good understanding of compliance in regards to Heavy Goods Vehicles.Service Advisor - £32,000-£36,000 – Basingstoke
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