Posted: 69 days ago

Remarketing Graduate

Salary: £22,000

Location: Slough

Job type: Permanent

Category: Slough Graduate


Purpose Summary: The Remarketing Graduate will assist in managing the operational administration of the Remarketing Department and support the Remarketing Manager in all areas. Principle Accountabilities: Vehicle Disposal Administration: All administration functions related to the disposal system to include customer communication, providing information to disposal companies and auction houses in order to facilitate disposal of our vehicles. Allocating sales proceeds for the above-named companies - allocating the net sales amount, ensuring all information is accurate including VAT amounts, for onward submission to Finance Department. V5 management - gathering all vehicles' missing V5's - this includes repossessions and VT's and application to the DVLA for duplicate replacements. Month end reporting - produce month end reports to show sales performance for vehicles sold. Compile into monthly presentations. DWAY reporting - checking DWAY on a monthly basis to ensure accurate reporting to HQ in Turin. Carry out the associated invoicing for driver sales and take payment for vehicles sold on behalf of the business. Respond to everyday queries from auction houses and customers (e.g missing keys, V5's, account numbers etc). Driver sales - liaise with external customers wishing to purchase vehicles, ensuring funds are received on time. Responsible for disposal microfilming and archiving of all administration process on a monthly basis. To adhere to the Financial Conduct Authority's regulations and requirements. Such other duties as the management may, from time to time, reasonably require. Performance Measures: Existence and review of individual targets Achievement of department objectives Error rates Turnaround times Line manager feedback Delivery to quality, time, cost objectives Appraisals Quarterly reviews Ability and Skills Profile: Treats customers/dealers with respect adhering to principles of Treating Customers Fairly Builds long term relationships with customers/dealers Confident in decision making/prioritisation Takes ownership of work queues Ability to operate upon training, in-house contract management system and workflow management Good communication skills - verbal and written Good negotiation/objection handling skills Ability to maintain a satisfactory attendance record Ability to achieve required performance targets Competency / Behavioural Profile (Person Specification): Diligent Customer focused and ability to manage customer/dealer expectations Excellent attention to detail Ability to solve problems Analytical and numerate Assertive Tenacious Communicates with different audience types to reach mutual goals Maintains professionalism in all aspects of communication Self-driven, internally motivated Puts team and organisations goals above individual goals Welcomes and participates in change Able to interact with team members and thrive in a team environment Able to interact with the Manager, accept feedback and change behaviour based on feedback Demonstrates sense of urgency in terms of meeting service and productivity targets Adaptive; can adjust to rapidly changing business environment Independent and able to work with minimal daily supervision Reporting: Reports to: Remarketing Manager Number of Reports: 0 Knowledge, Experience and Qualifications Must have a Bachelor's degree in a Business / Mathematical discipline Previous experience in Customer Services is an added advantage including telephone and written communication skills. Excellent administrative and numeracy skills IT skills - Microsoft Excel and Word to intermediate level, workflow management. Ability to prioritise workload, and work to deadlines. Strong Operation and Process Management skills. This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment