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Posted: 66 days ago   Expired

Regional Operations Manager (europe)

Salary: £0

Location: Runcorn

Job type: Permanent

Category: Management

Job Location: Frankfurt, Germany A well-established luxury car manufacturer is currently looking for a Regional Operations Manager to be based in Frankfurt, Germany. The successful candidate will manage the commercial relationship with European dealer partners covering all aspects of modern automotive retailing across Sales, Service and Parts. This requires the forging and development of strong commercial relationships with heads of business and all departmental line managers offering consultation and commercial guidance across many facets of automotive retailing. The profitability of the network is a key driver to ensuring all aspects of both retail and wholesale activity are delivered backed with proactive marketing and PR plans. RESPONSIBILITIES * Develop strong commercial relationships with each dealer partner and the line managers within each dealership. * Ensure that each dealership is operated in line with operating standards * Ensure that Customer Satisfaction Index is a key regular point of communication and continual improvement. * Develop a retail and wholesale sales plan for each dealer partner * Target each partner with both retail and wholesale targets delivered monthly, quarterly and annually * Target regional HLS market share and highlighting opportunity where the dealer partner is short of the required share * Track each partners activity and ensure a marketing plan is documented in Synergy, supported within EU office and delivered by the dealer * Manage each partners inventory to ensure all retail targets can be met with the correct mix and profile equally that the forward order plan is geared towards supporting forward retail activity * Planned diary communication with each partner ensuring that every partner benefit from monthly visits all of which have meaningful agendas and recorded with detailed Action Plans * The commercial performance and financial viability are a critical responsibility hence monthly and quarterly reviews with each partner targeting KPI data and developing regular action plans that deliver and target measured performance. * Strong commercial approach with every partner managing dialogue around budget development, daily operating controls and process management. * CSI Reporting is critical to measuring the customer experience in both sales and aftersales plus ensuring the results from the same are used for development of continual improvement programmes. * Ensure that Aftersales delivers the extension of the customer experience building high levels of CSI and brand loyalty REQUIREMENTS Essential * Experience managing at a senior level within the automotive sector. * Excellent communication and interpersonal skills. * Previous experience of working at a senior level within Manufacturer / Importer. * Current knowledge of key issues effecting the Automotive sector. * Ability to understand a Balance Sheet and the operational changes that it reflects. * A thorough understanding of Automotive Retail operations. * A strong track record of building productive partnerships. * An ability to think laterally and solve problems in a creative fashion. * Ability to think strategically and to communicate a vision. * Ability to use IT to a high level of competence. * Substantial experience of successfully managing teams and growing a customer focussed, “can-do” culture of teamwork. * Team player with an innovative approach to problem solving. Desirable * Higher degree or substantial equivalent experience. * Experience of successfully managing and influencing organisational change. * Ability to read an Automotive P&L statement and translate the same into operational improvement plans. Millbank are an equal opportunities employer and welcome applications from all suitably qualified persons. Millbank operates as an Employment Agency and Business


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