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Posted: 77 days ago   Expired

Regional Aftersales Manager - Italy

Salary: £0

Location: Italy

Job type: Permanent

Category: Management

Lotus Cars builds world class, high performance and lightweight sports cars that are sold all around the world. The current range - which is 100% 'For The Drivers' - includes the Evora coupe, the critically acclaimed Exige and the iconic Elise. The latest new Lotus is the Evija, our all-electric hypercar that is the world's most powerful series production model. All Lotus cars are rightly regarded as being the benchmark for exceptional ride and handling, lightweight engineering, exceptional steering, efficient aerodynamics and driver-focused interiors. Our founder Colin Chapman always believed that a driver wants feedback and control, instant response, precision and agility, the power to accelerate and the ability to stop almost instantly. Over the last seven decades, Lotus has remained true to this ethos. Our core values, our pioneering approach to automotive engineering and our rich heritage - both in road and race cars - are guiding our future. The ongoing transformation of Lotus is laid out in the company's Vision80 strategy, which states what Lotus will be in 2028 when we celebrate our 80th anniversary. We welcome talented, creative and motivated people to join us on our journey. Regional Aftersales Manager - Italy The role is responsible for managing the dealer relationship and performance, specifically in relation to aftersales in the region they are responsible for. They will steer the aftersales processes, procedures and targets in the following areas of dealer performance: 360 analysis, dealer standards, business plan, service marketing and warranty audit. Role Objectives * Monitor and drive dealer performance in relation to customer satisfaction, service quality KPIs, dealer standards and genuine parts & accessory purchase performance. * Implement service strategy, programs and processes as directed by the Aftersales Director * Develop, agree and implement annual business plans and targets with dealers * Follow up business plans to provide support and direction * Ensure agreed activities and measures are documented and executed * Regular monitoring of service performance * Identify dealer staffs’ needs / requirements for technical & non-technical training * Manage customer complaints escalated by Customer Care Coordinator * Management of business projects * Monitor technical support requirements, direct focus/activities of technical support as appropriate Key Stakeholders * The overriding challenge of the role will be to establish and agree dealer suitability for our brand and to overcome any negativity of the past, focusing firmly on the future. * Excellent communication both verbally and written, and strong influencing skills are key requisites in the role. Knowledge * Technical or Service / Business Management qualification. * Experience working in an aftersales environment, preferably automotive. * Understanding of aftersales KPIs and influencing factors. * Understanding of technical and warranty processes. * Must be fluent speaking Italian and English, other EU languages beneficial Key Behaviours * A customer centric approach to every aspect of aftersales operations. * Excellent communication and influencing skills at all levels. * A natural sales ability to ensure dealer parts purchase targets are met. * Deliver on promises and commitments Other Factors * Field based in Italy * Italian National or required to speak fluent Italian (essential) with de-brief and direction meetings at UK HQ, * Must be prepared to travel frequently at short notice; * Must hold a full, clean driving licence * Must hold a valid passport


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