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Posted: 97 days ago   Expired


Salary: £22,000

Location: MK1

Job type: Permanent

Category: Reception

Hello, We’re carOOn and our vision is to deliver the UK’s best car buying experience by putting the customer first and making it no different from buying any other product online today. We understand how much people love their cars but that they often don’t love the experience of buying one. carOOn was founded in 2020, is backed by a lender Finance Giant, and has a highly experienced management team. So, if you want to be part of our exciting journey and help change the way people buy used cars, then carOOn could be your perfect next step. Who we’re looking for: We are looking for a positive, passionate, proactive Reception / Host that wants to help us deliver a 1st class experience to our customers... Working within the team, you will have an absolute passion for customers and delivering an amazing customer experience. Being professional, helpful and supportive, ensuring we are exceeding our customers’ expectations at every opportunity, you'll be helping to make our customers' car dreams come true. * Meet & Greet Customers & Visitors who visit our establishment. * Answer and manage telephone system. * Manage our live chat system. * Accurately record calls & visits and relay messages in a timely manner * Assist in various administrative duties including data input in CRM & DMS systems * Manage customer waiting area and showroom - customers & housekeeping. * Work as part of our dynamic team Skills and experience required: * Positive and enthusiastic Receptionist who has worked in a similar role. * Outstanding customer engagement and communication skills with an eye for detail. * Can own a customer through the entirety of their issue to ensure a smooth resolution. * Organised & structured to be able to plan the working day and reprioritise when needed. * Able to work under pressure in a fast-moving, ever-changing environment. * A focus on quality, taking pride in your work, and willing to go the extra mile. * Great problem solving and solution-focused approach with a “Can do” attitude. * Adaptable team player who is passionate about delivering excellent customer service What you’ll get from us: You’ll work in our new office in Milton Keynes, boasting a large staff kitchen. We have plenty of break-out areas and ample free parking. Not only do we offer a competitive salary with also offer a range of benefits including: * Bonus opportunities * 20 days holiday PLUS an extra day for your birthday * Pension * Staff discount * Training and development opportunities This role is an office-based role, a full-time position working across Monday-Sunday on a shift pattern/ rota basis. We are operational from 9 am - 8 pm so being able to work during these hours is essential. You must have the right to work in the UK, or a valid work permit. All successful candidates will be subject to background checks. We know that diverse teams make better teams, and we are an equal opportunity employer that values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status, or marital status

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