Progress Chaser / Administrative Assistant JOB DESCRIPTION JOB TITLE: Progress Chaser / Administrative Assistant General purpose The purpose of the role is to regularly liaise with our Airline Partners to manage, track and progress the maintenance and repair of their airline components from arrival at our client's facility to their safe return. You will be responsible for regularly reviewing works progress on the workshop floor, working closely with the Engineers, Workshop Manager, Planning, Logistics and Quality to ensure service and delivery doesn’t fall behind and deadlines are met. You will handle every aspect of managing the administration and customer service processes required to deliver end to end service to some of the biggest airline companies in the world Main job Tasks and Responsibilities Regular liaison with our Aviation Partners to manage, track and progress the maintenance and repair of airline components Flag up any supply issues such as shortages or delays and liaise internally with the Purchasing, Planning and Engineering Team Leaders to progress works to agreed deadlines Accurately input information into our inhouse database systems (Aerotrack) Identify and implement processes to improve quality of service and productivity Handle any customer service issues and complete general administrative duties Respond to Customer questions. Supporting team members with their roles and to provide cover with annual leave (Sales, Estimating, Purchasing) Answering incoming/external phone calls Ensuring on Company documents are up to date on our website. Education and Experience A Level or equivalent Ideally experience in the aero engineering sector Ideally 2 years’ experience in an Aero engineering company knowledge of planning, monitoring and managing workloads to achieve production targets proficient in relevant software application proficient in Mircosoft Office Suite Key Competencies Teamwork Communication skills Planning and Organising Performance management. Problem analysis and problem solving. Communication skill