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Posted: 56 days ago   Expired

Product Training Programme Manager

Salary: £0

Location: Hethel

Job type: Permanent

Category: Hethel Management Training & Education

Offering challenging, rewarding and diverse careers for extraordinary people. If you want to be part of something unique, look no further. For more than 70 years Lotus has been at the forefront of innovation in the car industry offering the best sports car customer experience in the world. It also has a fast developing specialist automotive engineering consultancy, which fully exploits its growing reputation and flair for product innovation and technical excellence. This further strengthens our unique capabilities by attracting and retaining the highest calibre employees which enable us to build on Lotus' brand values We are an innovative and exciting place to work where everyone enjoys striving to deliver the best for our clients in fast moving global markets. If you have exceptional skills, talent and experience and would like to be part of our future, why not apply now? The role of the Product Programme Manager is to facilitate the delivery of the Lotus Retail Academy strategy, through the design and delivery of a product sales and aftersales training programme for our global dealership network. This new position offers the opportunity to work alongside the Head of Retail Academy to design and deliver a brand-new programme across both the sales and aftersales functions. The post holder will work to understand the products, customer segments and market opportunities for both new and existing products and equip the network with an inspirational training programme that will empower them to achieve the high growth aspirations of Group Lotus for the future.   The post holder will be comfortable with the full end-to-end process and responsible for creating engaging and effective cultural change product programmes which place the customer at the heart of everything we do. Role and responsibilities  * To lead on the planning, design and delivery of new product launch training to the global network both in sales and aftersales.   * Deliver the "Lotus Customer Experience" via the product training programmes which ensure the customer is as the heart of all content * Equipping the global network with the skills needed to achieve advantageous KPI's as the position of the Lotus brand is elevated within the global, automotive sector * Developing of high-quality product programmes using various methodologies, resources and tools. * Data analysis and ROI of learning solutions delivered. * Support the delivery of the Global training strategy including learning, talent and cultural interventions. * Managing external supplier relationships * Driving a coaching and mentoring culture across the network. * Planning and delivery of the global network training plan * Work with the Instructional Designer to create content * Develop motivational learning content that integrates dealer personnel much more closely into the brand * You will work with several internal customers and SME's spanning a broad range of departments (including but not limited to product, engineering, aftersales) in order to design content that meets the needs of our diverse dealers. This role requires the ability to use SME's effectively to establish key learning objectives and ensure these are successfully addressed via the content and delivery method to launch new product in both current and new markets. * You will have experience in managing delivery via a third party Essential critea * Educated to Degree level, with a professional qualification in Learning & Development ideal * Automotive experience is essential * OEM experience is desirable * Able to build relationships with and influence senior stakeholders internally and externally * Well versed in the application of learning and leadership theories, tools and techniques * Must have experience working within a KPI driven, retail, sales environment * Must have delivered sales and soft skills programmes previously with proven results Key behaviours * You will have delivered programmes globally and have a strong awareness of the cultural diversity required when executing training programmes. * You will have delivered programmes globally and have a strong awareness of the cultural diversity required when executing training programmes. * Complex management of external providers efficiently and effectively, to time and to budget with clear measurable outcomes. * You are relentless in driving customer satisfaction * You are an amazing communicator and effective influencer. * You are a collaborator and willing partner with other departments to break down silo's and drive enterprise change and value. * You are a self-starter. You like to understand the expected outcome, get the context, and then work to get it done. * You are an excellent project manager - You keep all the moving pieces organized and progressing at the appropriate pace

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